The Balkan Jewel Resort, Trademark Collection By Wyndham Razlog | Razlog ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Area Betolovoto, Razlog, Bulgaria, 2760

At The Balkan Jewel Resort, Trademark Collection By Wyndham, guests can enjoy a blend of comfort and luxury in a pet-friendly environment featuring modern accommodations and extensive amenities. This 4-star year-round resort caters to families, groups, and business travelers, making it a versatile choice for any occasion.

Rooms & Amenities

The Balkan Jewel Resort offers 160 accommodations ranging from luxury studios to spacious one and two-bedroom apartments, each equipped with a fully equipped kitchen, a dining area, and stunning views of the Pirin, Rila, or Rhodope mountains. Families can benefit from the two-bedroom apartments that accommodate up to six guests, while pet owners enjoy specially designed options to ensure their pets feel at home.

Dining & Options

Dining options at The Balkan Jewel include an on-site restaurant serving traditional Bulgarian dishes made from fresh, locally-sourced ingredients. Guests may also choose to cook their meals in the fully equipped kitchens of their apartments, providing a variety of culinary experiences during their stay.

Leisure & Wellness

Guests at The Balkan Jewel Resort can relax in the winter by engaging in skiing at the nearby Bansko ski resort, located just 6 miles away. The resort features several wellness facilities, including a sauna, steam bath, indoor heated pool, and fitness center, promoting relaxation and rejuvenation after a day of activities.

Services & Transportation

The Balkan Jewel Resort provides transportation services, including a complimentary shuttle bus to Bansko, as well as airport transfer arrangements upon request. Additionally, the resort features meeting facilities for corporate events, ensuring all guest needs are met during their stay.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Studio Suite

Max:

2 persons

650 sq. feet

Bed options:

2 Single beds

Pool view

Shower

Heating

room details

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Family Suite

Max:

2 persons

865 sq. feet

Bed options:

4 Single beds

Pool view

Shower

Heating

room details

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Attic Attic Studio Suite

Max:

2 persons

540 sq. feet

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Razlog 3.3 mi

Airports

Sofia (SOF) 96.5 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Retreat

The spa experience was truly rejuvenating. I enjoyed a good massage that left me feeling refreshed and relaxed. The indoor pool was the perfect temperature, allowing me to unwind after a day outdoors. The soothing atmosphere made it a highlight of my stay.

Jessica Taylor. USA, 2024-02-10Read full review on

Perfect Kitchen Setup

The kitchenette in my apartment was well-equipped with everything I needed to prepare simple meals. Having a fridge and stovetop made my stay flexible, allowing me to enjoy breakfast at my own pace. It felt like a home away from home, which I truly appreciated.

Mike_Wonder. Canada, 2024-03-15Read full review on

Kids' Paradise

The kids' play areas were a hit with my children. They loved having a dedicated space to play and interact with other kids. It allowed us parents to relax while ensuring they had a great time. The kids club kept them engaged with fun activities.

Sarah Johnson. Australia, 2024-05-22Read full review on

Spacious Comfort

My apartment was impressively spacious and beautifully decorated. The large balcony offered stunning views of the mountains, giving me a fantastic spot to enjoy morning coffee. The thoughtful layout made it easy to feel comfortable during my stay.

DavidH82. New Zealand, 2024-01-30Read full review on

What’s included

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
VIP check-in/ -out
Express check-in/ -out
Concierge desk
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Ski storage
Elevator
Coffee shop
Vending machines
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Canoeing
Ski school
Hiking
Horseback riding
Cycling
Golf course
Pool tables
Table tennis
Fishing

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Ski equipment rental
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's play area
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Indoor swimming pool
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage

Room features

Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Area Betolovoto, Razlog, Bulgaria, 2760

Map view

Area Betolovoto, Razlog, Bulgaria, 2760

City landmarks

Неофит Рилски 6

Pirin Golf and Country Club

2.0 mi

St. Catherine

2.4 mi

Belizmata Dam

2.8 mi

Разлог

Istoricheski Muzey

3.1 mi

Public Building

Bansko Municipality

3.7 mi

Church

Holy Trinity Church

3.9 mi

Pirin Street

3.8 mi

Holy Virgin Church

4.0 mi

Museums

Velyanova house

3.9 mi

Nearby

Неофит Рилски 6

Pirin Golf and Country Club

2000 ft

Restaurants

Queen's Pub

1.0 mi

Betolovoto district

Reviews and Ratings

Reviews from guests about their experience.

80%

loved their spa retreat and can’t wait to return.

Spacious apartments

Outstanding service

Limited dining variety

Not all facilities open daily

8.0/10

Great

Rooms

8.8

Location

7.4

Service

9.4

Dining

6.6

Paul

United States of America, February 2025

7.8/10

I had a wonderful week at the resort with great accommodations and friendly service. The views of the mountains were stunning, and the cleanliness of the entire property really stood out. However, the dining options left me wanting a bit more variety, especially at breakfast. Although the kitchen in our unit could use better equipment, it was nice to have that option for self-catering. Overall, it was a nice getaway with room for improvement in the dining experience.

Rooms

8.0

Our one-bedroom apartment was spacious and clean, with comfortable furnishings and beautiful mountain views. The kitchenette was nice to have, but it could use a few more essentials like a toaster and tea towels.

Service

10.0

The staff was incredibly helpful and attentive, always ready to assist us with a smile. They even arranged ski lessons for the kids and provided tailored service throughout our stay.

Location

7.0

The resort is in a peaceful area, though I noticed there weren't many shops nearby. However, with a car, we could easily access the nearby town for groceries and other needs.

Dining

6.0

While the food was generally good, the breakfast options were rather limited, and they ran out of certain items too quickly. It could definitely use some variety to enhance the experience.

Facilities

8.0

The facilities were well-maintained, and the spa had a lovely atmosphere. However, it did get noisy at times, especially near the pool, which was a bit distracting.

Charles

United States of America, February 2025

8.6/10

My family and I had a wonderful stay at Balkan Jewel. The spacious accommodations and excellent spa facilities made for a very relaxing trip. The friendly service was a highlight, though the dining options could improve in variety. Overall, it was an incredible experience at a great price, especially considering the comfort provided.

Rooms

9.0

The apartment was clean and spacious, with a well-equipped kitchen and even a cozy fireplace, which added a lovely touch. We truly appreciated the attention to detail, though the bathrooms could use a bit more upgrading.

Service

10.0

The service was top-notch. Staff members went out of their way to assist, from the check-in experience to our requests during our stay. They helped create a warm and welcoming atmosphere.

Location

8.0

Located in a beautiful area surrounded by mountains, the hotel is a bit of a drive from Bansko itself, but this didn't dampen our spirits. It’s perfect for those wanting a quieter and more scenic experience.

Dining

7.0

Dining was enjoyable, with a decent variety of options at breakfast and dinner. However, I felt the dinner buffet could have offered a bit more diversity, especially in desserts.

Facilities

9.0

The spa was a standout feature, providing a relaxing atmosphere with a great pool and sauna. I loved winding down there after a day of skiing. Overall, the facilities were well-maintained and inviting.

Will

United States of America, December 2024

8.6/10

My stay at the Balkan Jewel was absolutely exceptional! The spacious apartment was lovely, featuring stunning mountain views and a well-equipped kitchen that made my family feel right at home. The hotel also provided a free shuttle service to nearby towns, which was super convenient. I did notice that while the spa facilities were fantastic, the remoteness of the location meant there weren’t many dining options close by aside from what the hotel offered. Overall, this was a remarkable getaway, especially for families, and I can't wait to return!

Rooms

10.0

The apartment was spacious, clean, and equipped with everything we needed, including a kitchen. We really appreciated having two bathrooms for our family!

Service

10.0

The service was outstanding! Staff went out of their way to ensure we had everything we needed, even arranging ski equipment and lessons in advance. There was always someone available to assist.

Location

7.0

Surrounded by beautiful mountains, the hotel is about 6km from Bansko, which is a bit far for dining options, but the shuttle service made it easy to get to town.

Dining

8.0

We opted to have breakfast at the hotel, which was both generous and delicious at a great price. However, dinner menu options were somewhat limited, which was a downside.

Facilities

8.0

The spa facilities were fabulous; I enjoyed some great treatments that helped me unwind after long days on the slopes. However, the noise from the pool area could sometimes disrupt the relaxing atmosphere.

Frances

United States of America, October 2024

8.4/10

I had a fantastic time at the Balkan Jewel Resort, surrounded by beautiful mountains. The spacious apartment was pristine and the kitchen was well-equipped for light cooking. The service was outstanding, especially the friendly shuttle drivers who made getting around easy. The dining options were decent, but I did wish for a bit more variety during breakfast. Overall, this resort is a great value for money, especially with its recreational activities and comfortable amenities.

Rooms

8.0

The one-bedroom apartment was spacious and spotlessly clean, but the kitchen could have been better equipped.

Service

10.0

The service was exceptional, with staff going above and beyond to ensure we were well taken care of.

Location

9.0

Nestled in stunning natural scenery, the location is perfect for those wanting to explore the mountains and local attractions.

Dining

7.0

The breakfast buffet was generous and enjoyable, though I wished for more diverse options at times.

Facilities

8.0

The on-site spa was relaxing and the pool areas provided a lovely escape, though not everything was open daily.

Spacious apartments

Limited dining variety

Stuart

United States of America, October 2024

7.2/10

I enjoyed my stay at the Balkan Jewell Hotel with its fantastic range of amenities, including a lovely spa and pools. The views of the mountains were stunning, and the spacious rooms provided great comfort. However, there were a few drawbacks, such as some dining issues and the location being quite far from nearby towns. Overall, it offers good value and a relaxing atmosphere for families and couples alike.

Rooms

9.0

The rooms were spacious, well-equipped with kitchenettes, and nicely decorated with hot water all the time.

Service

7.0

The service was generally good, though I did encounter some minor issues with the restaurant staff not being very accommodating during themed evenings.

Location

6.0

The hotel is in a nice area, though it is a bit far from Razlog and Bansko, making it less ideal for quick access to local dining or activities.

Dining

5.0

The food was somewhat disappointing, especially during themed dinners when the buffet ran low on options too early in the evening.

Facilities

9.0

The facilities, including the spa and pools, were outstanding and contributed greatly to my overall enjoyment of the hotel.